FAQ
Common questions.
Shopping
Do I need an account to order?
+
Shopping
Do I need an account to order?
No. Guest checkout is supported. An account lets you save addresses, wishlists and order history.
Shipping
How long until my order ships?
+
Shipping
How long until my order ships?
Stock items ship within 1–2 business days. Custom mill runs typically ship within 5 business days of approval.
Shipping
Can I pick up locally?
+
Shipping
Can I pick up locally?
Yes — free pickup at our Hamilton, MT yard, Monday through Friday, 7am–4pm. Saturday by appointment.
Returns
What's your return policy?
+
Returns
What's your return policy?
30-day no-questions returns on stock items in original condition. Custom mill runs are non-returnable but covered by our quality guarantee.
Wood Species
Is your wood kiln dried?
+
Wood Species
Is your wood kiln dried?
Yes. All lumber is kiln-dried to 6–8% moisture content unless otherwise noted.
Custom Orders
Do you mill to spec?
+
Custom Orders
Do you mill to spec?
Yes. Send us your cut list, dimensions and target species — we'll return a quote within one business day.
Bulk Pricing
Do you offer trade pricing?
+
Bulk Pricing
Do you offer trade pricing?
Yes. Verified trade accounts get volume tier pricing and net-30 terms on orders over $5,000/year.
