FAQ

Common questions.

Shopping

Do I need an account to order?

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No. Guest checkout is supported. An account lets you save addresses, wishlists and order history.

Shipping

How long until my order ships?

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Stock items ship within 1–2 business days. Custom mill runs typically ship within 5 business days of approval.

Shipping

Can I pick up locally?

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Yes — free pickup at our Hamilton, MT yard, Monday through Friday, 7am–4pm. Saturday by appointment.

Returns

What's your return policy?

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30-day no-questions returns on stock items in original condition. Custom mill runs are non-returnable but covered by our quality guarantee.

Wood Species

Is your wood kiln dried?

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Yes. All lumber is kiln-dried to 6–8% moisture content unless otherwise noted.

Custom Orders

Do you mill to spec?

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Yes. Send us your cut list, dimensions and target species — we'll return a quote within one business day.

Bulk Pricing

Do you offer trade pricing?

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Yes. Verified trade accounts get volume tier pricing and net-30 terms on orders over $5,000/year.